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Contact information


Customer Service - Home (Other)
Monday - Friday 7 a.m. to 7 p.m. EST
Email us

855.637.6513

Customer Service - Home (Orlando)
Monday - Friday 7 a.m. to 7 p.m. EST
Email us

407.629.1010

Customer Service - Home (Pinellas)
Monday - Friday 7 a.m. to 7 p.m. EST
Email us

727.443.2641

Customer Service - Business
Monday - Friday 7 a.m. to 7 p.m. EST
Email us

877.372.8477

Hearing or Speech Impaired

711 (TTY or TDD Relay Service) 
Report Energy Theft  800.700.8744
Report Copper Theft  800.700.8744
Media Contacts  800.559.3853 
Investor Relations  800.488.3853 
Report Fraud & Scams  800.700.8744 
Report Environmental Concern  855.355.7042 
Grid Strengthening  800.729.3401 






Mailing addresses

Mail Payments:
Duke Energy 
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail:
Duke Energy 
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262

General Correspondence:
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

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