Email phishing scam
Duke Energy customers have reported receiving statements via email that claim their “energy bill” is due or past due.
These emails, not connected to Duke Energy’s Paperless Billing program, instruct customers to click on a link to pay their bill. Clicking on the link could result in downloading a virus onto the recipient’s computer or theft of personal information.
Customers should avoid clicking links or downloading attachments from businesses or individuals they do not know, and they should contact Duke Energy directly to discuss their account.
Misleading phone calls
Some customers report receiving phone calls from individuals identifying themselves as a Duke Energy employee or a third-party representative of Duke Energy. In some cases, the customer's caller identification will display Duke Energy's name or phone number.
The caller attempts to obtain customer account or personal information. Other callers may threaten immediate service disconnection – usually within an hour – if immediate payment is not made with a prepaid debit card.
Occasionally, Duke Energy MAY call you to discuss your account. If we do, we will provide you with information that only you and Duke Energy would know in order to validate that our call is legitimate. If, after receiving the information, you are uncomfortable providing personal information by phone, or if you believe the call is a scam, hang up and call the company directly at 800.521.2232.
Duke Energy customers who have delinquent accounts receive multiple notifications from the company over the course of several weeks prior to electric service disconnection – never just a single notification one hour before disconnection. Customers can also make payments online, by phone, by automatic bank draft, by mail or in person.
Scam artists claiming to be Duke Energy employees are telling customers they have the ability to wipe out entire account balances – for a cash fee. Please know that no one from Duke Energy will ever offer to pay your bill in exchange for a fee. Visit this page to see the valid ways to pay your bill.
If you have a question about whether someone is a legitimate representative of Duke Energy, contact the company directly at 800.521.2232 to verify the person's identity. Call the police immediately if you believe the person is an impostor.